Privacy Policy

We will always ensure we try to protect and respect your privacy.

Everyone has rights with regard to the way in which their personal information is handled. We collect minimal personal data, store it and then process it about customers and users of this website.

This policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.

For the purpose of UK data protection laws, the data controller is t/a Visual Automotive Limited of 92 Astonville Street, London, SW18 5AJ.

If you have been sent the web form by a third party dealership to complete or you have accessed directly from their website please ensure you are happy and agree with their Privacy & Cookie Policy.

Data protection principles

When processing your information, we must comply with the six enforceable principles of good practice. These provide that your personal information must be:

Information you give to us

We may collect, use, store and transfer different kinds of personal information about you, including:

'Special category' data

Information relating to your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, criminal convictions, sex life or sexual orientation, or certain types of genetic or biometric data is known as 'special category' data.

During the course of dealing with you, we do not expect to collect any 'special category' data about you.

How we use your personal information

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

We will only use 'special category' information where the law allows us to do so.

Your rights

You have various legal rights in relation to the information you give us, or which we collect about you, as follows:

If you wish to exercise any of your legal rights, please contact our Customer Service Team by writing to the address at the top of this policy, or by emailing us at

Should you wish to receive no further contact from us concerning a valuation, you can request this by updating your contact preferences via our Contact Preference Centre, or emailing us at

You also have the right, at any time, to lodge a complaint with the Information Commissioner's Office if you believe we are not complying with the laws and regulations relating to the use/storage of the information you give us, or that we collect about you.

Opting out of receiving our communications

You can ask us to stop sending you our communications at any time by;

Automated decision-making

We do not use automated decision-making processes using, or in respect of, personal data.

Third party links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Changes to our policy

Any changes we make to our policy in the future will be posted on our website and, where appropriate, notified to you by email. Please check our website frequently to see any updates or changes to our policy.


Questions, comments and requests regarding this policy are welcomed and should be addressed to our Customer Services Team by writing to the address at the top of this policy, or by emailing us at

Last Updated: 21/02/2020